1. Warranty Coverage

We provide warranty for products in the following categories:

  • Beds: Including pet beds and beds for personal use.
  • Bowls: Pet bowls and other dining utensils.
  • Dental Products: Items related to dental care such as brushes and toothpaste for pets.

2. Warranty Period

Each product category has a different warranty period based on the manufacturer and product type:

  • Beds: 12-month warranty from the date of purchase for manufacturing defects or material issues.
  • Bowls: 6-month warranty for material or manufacturing defects.
  • Dental Products: 3-month warranty for manufacturer defects.

3. Warranty Conditions

To be eligible for warranty, the product must meet the following conditions:

  • Product Defects: The warranty covers defects due to manufacturing or material damage under normal use.
  • Proof of Purchase: Customers must provide a valid invoice or receipt when requesting a warranty claim.
  • Proper Use: The warranty does not apply if the product is damaged due to misuse or external forces.

4. Warranty Claim Process

To request a warranty, please follow these steps:

  1. Contact Us: Provide information about the product and the damage, including photos if available.
  2. Warranty Verification: We will review and verify the warranty conditions for your product.
  3. Claim Resolution: Once the warranty claim is approved, the product will either be repaired or replaced as necessary.

5. Exclusions

  • User-caused Damage: The warranty does not cover damages caused by misuse, improper handling, or external impacts.
  • Shipping Damage: We are not responsible for damages that occur during shipping, but we will assist you with claims against the shipping provider.

6. Quality Commitment

We are committed to offering high-quality products and continually strive to improve our customer service. Our warranty policy is part of this commitment, ensuring your satisfaction throughout the use of our products.

If you have any questions regarding the warranty policy or our products, please do not hesitate to reach out to us. We are always ready to assist you!

Thank you for trusting and shopping with Rlivon.xyz!